Refunds Alpine Pet Shop want to make sure you are happy with your order. If you receive a product that is different from the description given, damaged or faulty please contact us and we will happily replace the item or refund the cost. All faulty or damaged goods should be notified to Alpine Pet Shop within 7 days of the delivery of the order. The item should be returned to us at Alpine Pet Shop Refunds 135 Cornwall Street Plymouth PL1 1PA Please telephone the shop on 01752 665227 to arrange a replacement or a refund. If Alpine Pet Shop is found to be at fault we will happily refund the cost of returning the goods to us. Please obtain a receipt from the Courier/Post Office. This does not affect your statutory rights as a consumer.     Returns     If you purchase an item that you do not wish to keep, Alpine Pet Shop will be happy to refund the purchase price including any postage and packing costs. Please contact Alpine Pet Shop on 01752 665227 in order that arrangements can be made for the goods to be collected You may cancel your order in total without reason up to 8 days after you receive the order, starting the day after you receive the order. Please contact Alpine Pet Shop on 01752 665227 in order that arrangements can be made for the goods to be returned. Alpine Pet Shop Returns 135 Cornwall Street Plymouth PL1 1PA We will refund the purchase price including any postage and packing within 30 days of cancellation. This does not affect your statutory rights as a consumer